Pontifical College Josephinum

IT Department

[ CLICK HERE to submit a computer/networking service ticket ]

Welcome to the IT Department Intranet Page. This page contains information about our department and its operations. Our department is staffed by three full time team members, who oversee the operations of our two on-site data centers, cloud storage facility, 75 desktop PCs, 14 Multimedia classrooms, 2 computer labs, and the public work stations in the library. The Information Technology department also assists in the development and management of our campus web servers, databases, and the online learning environment for our Deaconate Distant Learning program. We are routinely involved in many customer driven initiatives around campus.

Our Mission

We are a customer service driven organization. My goal as the Director is to promote transparency in our operations, provide for continued improvement in customer support, provide the technological resources necessary to support the formational and education goals of this institution, and to promote more effective processes and efficient means of disseminating information.

Recent Production Planning Minutes

Our department holds regularly scheduled production meetings where we discuss current projects and action items that we intend to address over the course of following week. Here you will find a copy of the minutes of our most recent meetings. These minutes can provide you insight to our priorities and current actions.To receive up to the minute updates on campus outages, service issues, or to find out how good the coffee is in our office, download our blog feed and follow us on Twitter.

Dec

276 comments

Phones restored

IT Department

At 6PM last night, AT&T restored all inbound and outbound phone circuits. The forwarding to Tracy Becker's phone has been canceled and all calls are now routing through the switchboard as normal.

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Dec

12 comments

Phone update

IT Department

AT&T is still working on the phone lines. It appears the line on high street has failed. Multiple businesses are out as a result. Line crews and excavation crews were dispatched this morning at 7:30 to begin repairs. AT&T estimates that it may take 10 hours to repair the lines. AT&T may need to come on campus and reconfigure our main phone trunk lines after the repair is made on high street. This means that we will not have inbound or outbound phone service until this evening or possibly tomorrow morning. I will continue to re-route all of our inbound 885-5585 traffic to Tracy Becker's phone until this gets corrected. [UPDATE 8, Dec. 2:00 PM] AT&T reports that that are still working on the phone issue. They have patched most of the inbound lines and have restored outbound calling. These circuits may go up an down for the next four hours. However, as it stands we have most of our phone services back. Once the repairs are complete I will reroute the calls on 885-5585 back to the switchboard.

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Dec

10 comments

Phone System Down

IT Department

The inbound and outbound phone circuits from the phone company are down. We can make phone calls to others on campus. However, we can not receive or send outbound phone calls. The phone company has been notified and a service ticket opened. There is no indication as to when the phone service will be restored. I am going to set up call routing on our main number and have it forward to Tracy Becker's phone.

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Dec

1 comment

Power Outage

IT Department

Around 7:50 the campus lost power. AEP reset the College building circuits and brought that build on-line first. After AEP reset these circuits, the Administration, Theology, and Library buildings did not come back on-line. It appears that a short developed in the underground power utility between the powerhouse and kitchen area. These lines, which are owned and managed by AEP, were quickly repaired by the utility company. Power was restored to the rest of the campus shortly before noon. Once the power was restored (approx 11:50), we began the process of restarting the servers and switches. The WIFI was brought back on-line to all areas of campus by 2:30. All services should now be operational. If you have can not get to the internet or are having any printer or computer issues fill our a work order or call Tracy Brockman or Myself.

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Oct

14 comments

AV Projector Repair

IT Department

[posted 10/15]The backup projector bulb is blown in the projector. The original projector is back from the vendors. They will be installing it today. It looks like the flicker issue did not originate with the projector. The problem may be in the video switcher or in the power. If the flicker continues after replacing the projector then the techs may have to pull the switcher. I will update this blog as the troubleshooting on this issue progresses. [10/21] The AV room system is operational again.

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Phones restored

Phone update

Phone System Down

Power Outage

AV Projector Repair

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